How we use your information at siliconblue.eu
We respect your right to privacy and will process personal information you provide only in accordance with the General Data Protection Regulation (EU) 2018/679 and other applicable privacy laws.
Under the General Data Protection Regulation (EU) 2018/679 applicable from 25 May 2018 you have the following rights with regards to the personal information we hold about you:
- the right to access the personal information that Siliconblue Corporation Ltd. holds about you at any time;
- the right to ask Siliconblue Corporation Ltd. to update and correct any out-of-date or incorrect personal information held about you;
- the right to opt out of any marketing communications that Siliconblue Corporation Ltd. may send you;
- the right to request to erase your personal data.
What is Personal Information?
Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
We do not consider personal information to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.
We collect personal information from you when you use our Services.
We collect personal information from you and any devices (including mobile devices) you use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account, write a review on our products, or when you otherwise correspond with us.
What information we collect
List of data we collect through the website
We collect the following
- First Name
- Last Name
- Street Address
- Postcode/Zip Code
- Email Address
- Phone number
- Order Notes
We collect the following
- Full name
Register your product
We collect the following
- Full name
The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 10 – 15 days.
Why we collect these information
We make use of the information you provide us in the following way:
- While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
SiliconBlue Corporation Ltd. gives an option to contact the company via email for any matter the user needs. To make this possible, SiliconBlue Corporation Ltd. collects data from the person interested.
Full name, email, and phone are necessary fields required by SiliconBlue Corporation Ltd. to contact the applicant. Subject and message are optional fields that SiliconBlue Corporation Ltd. asks from its applicant so that we can have a better image/background of the person applying to become a re-seller of SiliconBlue Corporation Ltd.
NOTE: Information provided in the “message” field from the user that can make him/her identifiable, will be analyzed and if not needed will be deleted instantly.
How long data is retained
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
The following restrictive rules apply for data retention:
- Accounts are kept for 12 months counting from the date a user’s logged in for the last time.
- Pending orders are retained for 3 days
- Failed Orders are retained for 2 days
- Cancelled orders are retained for 2 days
- Completed orders are kept for 5 months
- Data provided during placing a comment will be trashed but can be kept for an indefinite amount of time because we need the information to analyse and take security precautions for spam comments.
- Security logs are retained for 10 – 15 days.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you block all cookies from your browser settings you may not be able to use some portions of our Site like tracking cart/basket data changes, find a user’s cart / persistent cart and show you products you viewed recently. You either allow or reject all or some cookie categories depending on the cookie’s nature.
Visiting the login page sets a temporary cookie that aids compatibility with some alternate login methods. This cookie contains no personal data and expires after 1 hour.
We technical or session cookies that are used when you login that do not store any personal information but are used to check if you have cookies enabled on your browser, control the session such as check if you are logged in and check/recognise the session after login. These cookies are required for you to use our website and cannot be blocked because the website will not be functional. We also use the Google Recaptcha service to prevent spam submission through out our forms such as login, registration, contact forms and comment forms.
Targeting, Advertising and Analytics
- Google’s use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.
You can control cookies placed by Facebook https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen
Do it from your browser
We don’t have full control over cookies placed by third-parties but we do our best to provide a cookie free environment on our website.
- Read more about cookies from google analytics here
- Use this Chrome Extension to Opt out from Google Analytics
What we share with others
- Cash upon delivery
- Wire bank transfer /prior dispatch
Refer to our Refund and Returns policy for detailed information
You should be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Services from external sources
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose, your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin or a Youtube video, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.
If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing and help us advertise our products in a more interactive way through image and audio representations. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google. The reCAPTCHA analyses take place completely in the background. Website visitors are not advised that such an analysis is taking place. Data processing is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in protecting its site from abusive automated crawling and spam.
Links To Other Sites
Siliconblue Corporation Ltd. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.
To exercise any of your rights, or if you have any other questions about our use of your personal data, please contact us by sending an email to info[at]siliconblue.com.cy or alternatively get in touch through our contact us page.
You can contact us also using this contact number: 00357 22 515050
Right to lodge a complaint
If you have exercised any or all of your data protection rights and still feel that your concerns about how we use your personal data have not been adequately addressed by us, you have the right to complain by contacting us at info[at]siliconblue.com.cy or alternatively get in touch through our contact us page.