How we ship/return/deliver the products you buy from our store
Deliveries
If you do not have an already established delivery agreement with our company then the following applies :
For deliveries within Cyprus (domestic) we offer FREE delivery for purchases above €100. Free delivery will be shown to your cart either by changing the quantity in your cart or before the add to cart process providing quantity on the item’s single page.
FREE delivery can be promoted for a certain period of time, regardless of the amount purchased. The FREE promoted as ‘FREE delivery’ only includes the delivery taxi fare of €3.00.
Delivery Options
- Delivery by Courier (Nearest courier branch): Deliveries within Cyprus cost €3.00 and are delivered using express courier to your nearest Travel Express pick-up point.
Same-day Delivery
Same day delivery service is applied to all orders that are placed before 12:00 pm via taxi service. In cases where SiliconBlue Corporation Ltd may not deliver same-day, the customer will be notified and does not hold any responsibility for late delivery. Same-day delivery does not apply to home delivery service.
Ways to Order
- 1st) Shop online at www.siliconblue.eu on your desktop, tablet or mobile.
- 2nd) Email: info[at]siliconblue.com.cy
- 3rd) Call at 00357-22515050 for phone order
- 4rd) Visit our warehouse
How to Pay
- Cash upon delivery
- Wire bank transfer /prior dispatch
No direct payment processors are set for paying with the above payment methods, but you can still be redirected to PayPal and pay using the above methods except PayPal account still using PayPal’s checkout page.
Delivery Time
Orders should arrive within 2-5 workdays after we have received payment, but may vary depending on the destination. SiliconBlue Corporation Ltd is NOT responsible for any delays of your package during taxi delivery, we have NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment, due to unforeseen circumstances not controlled by us.
Additional information may be requested for your purchase validation. Therefore, and in order to avoid any delay, you are called upon to make your order using one at least active and patented or professional email address and a valid telephone number so we can contact you at any time. Please note that a 24 hours delay is acceptable in terms of delivery of the order, because for security reasons, all orders paid by a credit or debit card are subject to verification by siliconblue.eu. We cannot be held responsible for consequences due to delivery delay or loss of your parcel caused by carrier.
Cancellations and Returns
You may cancel your order providing that you follow the guidelines listed below:
- Notify us of the cancellation in writing / email within 3 (three) working days of delivery.
- The items must be unused and nothing must have been opened/ or worn.
- All labels should be intact on the items. You must make sure the goods are available for collection by our carrier who can only collect during the daytime on weekdays (not weekends or Bank Holidays) within 7 (seven) days of notifying us of the cancellation. We will pay the cost of the cancellation unless you or the recipient fails to organise the collection within 7 (seven) days of the cancellation and if the reason of cancellation is based on SiliconBlue Corporation Ltd.’s process, i.e. late delivery, etc. If you just change your mind, you have to pay the postage and we will refund only upon reception of goods and provided they arrive undamaged and unused.
Force majeure
SiliconBlue Corporation Ltd is not responsible for delays in carrying out orders (delivery included) due to circumstances not attributable to us. For example, due to fault or major majeure that will be entitled to an extension of time for carrying the order out, i.e. In case of strikes, acts of terrorism, war, problems on suppliers / transports / production, fluctuations in exchange rates, governmental or legislative acts and natural disasters. Should such incidents last more than 2 months, either contracting party without compensation may terminate this Agreement.
Insurance
All courier deliveries are fully insured. In the unlikely event your order arrives damaged, claims should be made by email 48 hours of receipt.
